Over 200+ Hospitals across India are using Kenyt.AI’s AI-Assistants to generate 3X more leads and improve appointments by up to 50%.
Consumer behavior has been changing drastically, even since the beginning of the pandemic and the Healthcare industry has been at the forefront – having to function in spite of the lockdowns and curfews.
Chatbots were one such tool that gained importance for handling repetitive tasks and reducing the burden on the administrative staff, while also increasing the number of appointments and positively impacting the revenue.
Chatbots in Healthcare?
Chatbots in healthcare can help improve patient engagement and improve operational efficiency by engaging with patients – sharing hospital specific information, being available 24×7, enabling patients to search for doctors, specialities, schedule appointments, branch search, regional language support and much more.
This can help hospitals and clinics become more patient centric and offer personalized experiences to patients across multiple digital channels.
Some of the features of Kenyt.AI Healthcare AI-Assistant:
- Heathcare specific: Kenyt.AI Healthcare AI-Assistant is specifically designed for the healthcare sector keeping the requirements of hospitals and clinics in mind. The conversation flows and bot answers have been built specifically to improve the lead and appointment capture for hospitals and clinics.
- Search by Specialty: Patients can search for any specific speciality on the AI-Assistant or can share their symptoms based on which the the AI-Assistant redirects to the concerned speciality.
- Doctor Search: Patients can also choose to book an appointments with any specific doctor of their choice. They can search for the doctor by name, choose the time slot and book an appointment accordingly.
- Book Appointments: Configure available time slots, integrate with calendars and enable patients book real-time appointments on the chat itself, based on the doctors availability.
- Collect payments on chat: Enable patients to make payments for the appointments, while booking, on the chat itself using Kenyt.AI’s Razorpay integration. Patients can choose the payment method and accordingly make the payments.
- Regional Language: Kenyt.AI’s AI-Assistants can be configured to chat in over 122+ languages enabling a smoother experience for patients. Patient can choose the language of their choice and get easy access to information.
- Qualifying questions: Kenyt.AI’s Healthcare AI-Assistant can be customized to capture certain patient specific information before capturing the details or appointment. This can enable doctors to get a brief idea of the patient medical history before the actual appointment.
With changing consumer behaviour, chatbots or AI-Assistants have come to forefront in terms of patient service and enabling hospitals/clinics to streamline their operational efficiency without having to undergo major organizational changes.
They can be present 24×7, to assist patients with hospital related information and help capture better qualified leads and improve the appointment conversions.
Kenyt.AI’s Healthcare AI-Assistant is being used by 100+ hospitals to capture up to 3X more leads and improve appointment conversions.
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